Online drinks delivery tips - Alcohol delivery Nairobi
Alcohol delivery in Nairobi has been tested and accepted by the majority of Nairobi's population. While the entire process of purchasing drinks online is credible and effective, sometimes things might go wrong and this guide will give you some tips to help you enjoy a smooth drink delivery experience.
Today, most things have changed and we are living in an era of well developed and sophisticated online business, which has become popular to millions globally. We have become accustomed to purchasing online with benefits of able to find better product information with broader choices, competitive prices, and quick drinks delivery services at our disposal. Consumers have become more familiar and trusting the online buying options and online shopping is still growing with the continued buying comfort, reliable alcohol delivery services and on time arrival. The speed, accuracy, and security of ecommerce, drinks delivery Kenya websites are improving each and every year.
Despite numerous online drinks delivery Nairobi benefits, they're not always perfect. We all want the trouble-free easy buying transactions with safety and comfort to put our minds at ease. Although we have a sound knowledge of online shopping, there are still some few issues that drive us away from online shopping. They are those who had really bad experiences with certain online stores. Yes, there are still bad worms out there trying to sabotage the consumers’ good trusts and trying to deceive us with frauds. You can avoid these problems by following these six online shopping practices that will make your shopping experience better and ensure that you get the best customer service every time you click that 'add to cart' button in a drinks delivery platform.
Embrace an open mind approach
Try to answer this question, is true it that the customer is always right? Many of us have used this slogan when we have been frustrated over a purchase misunderstanding. It is a slogan used by disgruntled customers everywhere, designed to crush any disagreement and to get them what they want, usually on their terms. But is it really true that the customer is always right? Any business dealing is a two-way traffic, and the customer can be wrong just as the person on the other end of the wine and spirit delivery website. While it is very true that, every customer should be treated with respect, sometimes it is more effective to keep an open mind than to always be right.
When you place an order with alcohol delivery Nairobi services, with the mindset that you are always right you may be shutting yourself off to the otherwise healthy conversation. Every business wants your business and will go out of its way to try to find a solution to your problem whether you demand to be right or not. Taking a combative stand whenever something goes wrong with your purchase or order increases the chances to miss out on a perfectly good solution or compromise and coming to a fair agreement.
Embracing an open mind even if the online shop you're shopping at is at fault, you can help fix the issue faster and easier by keeping an open mind and practicing common courtesy. Instead of viewing the problem as a fight, treat it as a challenge to be solved with a common goal of attaining better services and everyone satisfaction.
Have a listening attitude
Not listening only makes it more difficult for the online liquor shop to get you what you want. It is a known fact that any alcohol delivery business would be out of business if they don’t strive to make their customers happy. However, when sometimes a customer refuses to listen it can be hard to figure out what they want. Making our customer happy is our priority and is easier when everyone takes their responsibility for the smooth business transaction. Being cool, calm and willingness to listen can get you better treatment and better results than being aggressive. Learning to listen to the other side whenever you are dissatisfied, can take you a long way.
Don’t let bad experiences elsewhere stop you
Many of us have had the misfortune of an occasional bad shopping experience. Experiencing unfriendly customer service can be very aggravating at times. Yes, there is a saying,” one bad apple, spoil the whole bunch” however; this is not true to all business. A reliable online drinks delivery Kenya store endeavors to satisfy their entire customer. Focus on what the alcohol delivery Kenya, whisky delivery Nairobi retailer you choose, can do to help you. Treating an online drink delivery business like a friend will help to get you faster and better customer service and better shopping experience.
The main reason for choosing that online liquor shop is to get better services and be a happy shopper. If you really need to let someone know about your displeasure or feel you deserve some kind of special treatment for a bad experience, give that wine shop a chance to serve you. Instead of carrying on with the previous bad experience, let yourself move on and give another drinks delivery Kenya shop a chance to undo your bad experience. No matter how unpleasant things were at that other place, you will find reliable Nairobi drinks; dial a delivery, drinks zone online liquor store that will make you happy, if you let them serve you.
Don't Abuse the Returns Policy
A trustworthy wine delivery Kenya shop enables you to return any fault drink. However, it is good to keep in mind that, returns take a lot of time; the retailer has to process the return with your order, inspect and change. While you should never have to accept an item that's faulty, broken, or not what you ordered, lately there's been a tendency for some customers to misuse the returns policy. Abusing the returns policy can cripple the online beer delivery Nairobi ability to help other customers and eventually you. So, before you decide to send it back, keep the following in mind:
- Don't return a drink to a one drinks shop that was purchased somewhere else. It sounds like an obvious common sense, but this does happen.
- Don’t open the drinks and then decide it is not the taste you wanted. Such cannot be accepted as a fault drink,
- Keep your receipts.
- If there's a problem, let your online store know.
Don't be stingy with vital information
In this current age where identity theft, spam messages, junk mail, and telemarketers, are rampant, protecting our identity and privacy has been our greatest concern, and any online business should make it their priority. It's understandable, that everyone wants to make as little as possible of their personal information available to the public. But, when customers withhold vital information like their location address or phone number from an online store, it makes it difficult for the online whisky delivery Nairobi, champagne delivery Nairobi retailer to follow-up on their order. Providing contact information to an online wine shop in CBD Nairobi will speed up your order delivery which means better customer service. Online buying involves a certain level of trust. Provide the information that will enable Nairobi drinks to serve you better. When a customer refuses to provide a phone number or address, it makes it harder to get in touch with them if we need to.
On the other hand, if you need to contact the store, about a purchase query, let them know who you are. When you write to a beer and wine delivery Nairobi on any query, identify yourself and don’t give them the task of playing detectives by guessing who you are. This only delays the response. Anytime you contact Nairobi drinks delivery about a purchase you made, provide your name, order or confirmation number, and contact information. This will guarantee a faster response to your questions and hence better services.
Understand how Nairobi drinks delivery services works
Delivery services today are faster and more reliable than ever, but it still takes time and mistakes can happen. Fortunately, if the customers understand a little about how online drinks delivery services in Nairobi works, they can help to ensure their orders arrive on time. Here some useful guideline on how Nairobi drinks delivery services work to quicken your order delivery;
- Provide a location address. Drinks zone drinks delivery services cannot deliver your order to a PO Box. You will need to provide your actual address where you want your order to be dropped.
- Always ensure there is someone available to receive your delivery. Online drinks delivery services require that someone be physically present to receive the order. If no one is going to be available at your home to receive it, consider rescheduling the delivery time. Likewise, if you want the delivery to be done to someone else be sure of the time they will be physically available to receive it.
- Double check the accuracy of your order. This will ensure you give correct order information, are the drinks right; is it the vodka, champagne, wine, beer, whisky, cognac or liqueur you ordered. This way you will be sure of better services and enjoy a pleasant experience with online shopping.
- processing takes some time; once you've purchased drinks from a website, it has to be processed; pull the drinks from inventory and package it for delivery. While this process is quick, it's not instantaneous, and some purchases will take longer to process than others.
- account for the possibility of delays factors such as; distance to your delivery point from our store, unfavorable weather conditions, unforeseen accidents on our roads etc. all this are factors that can affect the time it takes to receive your order. Drinks zone understand that time is of great importance and we pride ourselves on not delaying your order, and we get all our orders out as fast as possible.
- Once you receive your order, double check it is right and intact.
Want a better online wine delivery shopping experience? Then be a good customer! Being a good client will get you a superb customer service which will, in turn, give you a better online shopping experience. Just as all of us are looking for businesses we can trust and enjoy dealing with, online drink delivery business are likewise hoping for great customers; serving our customers is our great motivation and the inspiration to continue offering better services. It's such a pleasure and truly rewarding when customers understand all aspects of the online business transaction and start working with them. Here at Drinks zone appreciate when the customer is satisfied.
Sharing in the enthusiasm of a friendly, understanding customer helps us work better. When you keep an open mind, work with instead of against, be honest and open in your transactions, and understand a little of what goes into your order, drinks zone will go out of their way to keep you satisfied. All is required is a healthy attitude, patience, and online shopping will be convenient, fast, and fun. Here at drinks zone wish you happy and convenient shopping!